Privacy Policy | Terms & Conditions

Privacy Policy

Orinoco & Bungo abide by the strict laws set out by the Australian Privacy Act (1988) in relation to protecting your privacy rights.

We do not store, distribute or share your personal information without your permission. Information such as phone numbers and email addresses will only be collected and stored on our data base with your consent.

We do not send unsolicited correspondence and highly respect your rights in this regard.

Terms & Conditions

Returns & Refunds

Orinoco & Bungo sources high quality, long- lasting stock items in line with our business ethos of buying for a lifetime, rather than easily replaceable low-quality goods. For this reason, we stand proudly behind the quality of our supplier’s goods.

However, should you find your purchased item to be faulty by way of manufacture we will accept the returned item and refund in full the item within 14 days from date of purchase.

The item must have tags intact and proof of purchase in the form of store receipt. We will not accept returns/ refunds if you simply change your mind.

Delivery

Orinoco & Bungo outsource our delivery/ shipping with 3rd party freight contractors.

Orinoco & Bungo endeavour to ensure our contractors ship your purchased goods with the utmost care and in the most expedient manner.

If should for any reason your purchased items have been damaged during transit we require photographic evidence of damaged items emailed to us and we will then arrange for the item to be collected and a new replacement item sent out/ or a full refund, provided notification received within 3 days from goods received.

Orinoco & Bungo require signing for your items upon delivery, should you instruct us to leave your goods unsigned, Orinoco & Bungo will not be liable for any loss of goods after their delivery.

Copyright

All images, transcripts, logos, business names, identifiable slogans related to Orinoco & Bungo and our partners shall not be downloaded or copied from our website, or social media accounts including Linked-In, Instagram, Facebook.

We take copyright seriously and reserve the right to legal action against any company or individual that uses our content without our express written  permission to do so.